Reopening Experience

COVID Guide for Guests Arriving and In-house at Sir Sam’s Inn and Spa.

Please review information below before arrival and keep this webpage on your mobile device during your stay.

See below for current menus and up to date hotel information for summer 2020.

Summer 2020 is here, and we are thrilled to be welcoming our Guests to Sir Sam’s Inn and Spa. Call it Resorting with a twist.

Our small but mighty team has been working away since March on ensuring we can deliver the same excellent Guest service and experience while considering the new reality of COVID 19 ahead of re-opening and we are pleased to share those details with you.

Top of mind for us has been our Guest’s comfort and safety throughout this process and we have made a number of changes, some if not most temporarily hopefully, but we are growing and adjusting as needed always thinking of your needs.

Does pampering yourself and relaxing on Eagle Lake (still without the kids…) sound like a nice break about now?

Early on we noticed there are a few things working to our benefit throughout the resort in the new reality. Our ample grounds, maximum occupancy of 55 people and self-contained Guestroom heating and air flow provide better than average social distancing.

While some services are not available currently, our lakeside Guestrooms, abundant natural beauty, limited recreational activities, and of course fantastic food are all still waiting for you to enjoy.

Links to digital copies of our current menu and seasonal hotel information are below.

What are we doing to ensure safety?

  • Tablet or laptop if preferred to view menus and hotel info
  • Your own Personal Protective Equipment including but not limited to masks and gloves
  • Hand sanitizer
  • Beach towels
  • Items you may need and would prefer to have your own if possible (IE Life Jackets, tennis rackets, non-motorized watercraft, any other personal preferences)
  • Personal entertainment (Netflix or other movie account, board games, books and the like)
  • Safe social distancing practices for all departments and activities required
  • Limited facilities; aesthetician services, waterspa, outdoor pool and in-restaurant dining unavailable at the moment; take away and outdoor dining available
  • Lakefront activities are available and lake use is encouraged
  • Social distancing guidelines are posted around the hotel with set spacing for Guests
  • Cash is strongly discouraged. Please plan debit and credit transactions
  • All Hotel Team members will be wearing full Personal Protective Equipment required to safely work their position
  • Hand sanitizer stations located around the grounds at entry and exit points as well as potential interaction zones
  • Dedicated surface sanitizing in high and low traffic zones
  • Constant evaluation and updating of safety protocols and standards
  • Clear and concise directions to prevent transmission and protect our Guests, team and community
  • Pre-shift wellness checks with all team members
  • Social distancing check in process and automated check out with folio emailed at departure
  • Wellness checks with all Guests at arrival
  • Welcome bags with guestroom amenities provided at arrival with items as requested to minimize person to person contact
  • Limit to total hotel occupancy and Guests onsite
  • Limited contact housekeeping service with deep cleaning at arrival and departure
  • Outdoor common relaxation areas (lounges/ Muskoka chairs/ tables) spread out to allow for safe social distancing
  • Additional Team Members onsite to ensure sanitization of public spaces and recreation facilities
  • Digital menus
  • Delectable socially distanced dining; currently outside only
  • Takeout service and outdoor areas are available to enjoy your meal as well as lakeside balconies on most rooms
  • Pre-order with set pick up times for breakfast and evening meals for take out options
  • COVID-19 specific sanitation protocols before, during and after service
  • PPE worn by all Front and Back of House Team Members
  • Constant evaluation and updating of safety protocols and standards, providing clear and concise direction to prevent transmission protecting our Guests, team and community
  • WaterSpa and outdoor pool currently not available, hoping for Canada Day
  • Lake activities and swimming open for use
  • Full recreational equipment availability
  • Sanitized access to canoes, paddleboats, kayaks and water activities
  • PPE equipment worn by Hotel Team members
  • Outdoor common relaxation areas (lounges/ Muskoka chairs/ tables) spread out to allow for safe social distancing
  • Additional Team Members working to ensure sanitization of public spaces and recreation facilities